VRT Software Ltd (Esinix) Terms of Service

Last Updated: [07.09.2025]

These Terms of Service (“Agreement”) govern the use of cloud-based software services (“Service”) provided by VRT Software Ltd, a company incorporated in London, England, operating under the brand name Esinix. By using the Service, you agree to be bound by this Agreement.

1. Service Description

VRT Software Ltd (Esinix) provides a SaaS platform including customer relationship management (CRM), sales pipelines, marketing automation, multi-channel integrations (WhatsApp, Instagram DM, Messenger, Email, SMS, Call Centre), advertising integrations (Facebook Ads, Google Ads, TikTok Ads), AI-powered communication tools, calendar & meeting integrations, website & funnel builder, forms & surveys, reputation management, and reporting/analytics modules.

2. Accounts and Acceptable Use

Users are responsible for maintaining account security and password confidentiality.

Account sharing is prohibited.

The Service must only be used for lawful purposes.

Spam, illegal content, or misuse may result in suspension or termination of the account by Esinix.

3. Subscription, Trial Period and Payment

The Service is provided on a subscription basis and payments are processed securely via Stripe Payments UK Ltd.

Users must provide valid payment details (credit/debit card) through Stripe at the time of registration.

A 14-day free trial is available for new users.

If the subscription is not cancelled during the trial period, the selected plan fee will be automatically charged to the registered card at the end of the 14th day.

Once payment has been charged, no refunds will be provided.

Users may cancel their subscription at any time; cancellation will take effect at the end of the current billing period.

All payments are also subject to Stripe’s own terms of service.

4. Features and Responsibilities

4.1 Messaging & Communication Integrations

WhatsApp, Instagram DM, Messenger, Email, and SMS integrations work with the user’s own accounts.

Users are fully responsible for the content of their messages.

Esinix only provides the technical infrastructure.

4.2 Advertising Integrations

Facebook Ads, Google Ads, and TikTok Ads integrations operate via the user’s own accounts.

All campaign content, targeting, compliance, and costs are the responsibility of the user.

4.3 Call Centre & VoIP

Users connect their own phone numbers (e.g., Twilio).

Call recordings belong to the user.

Users are solely responsible for compliance with call recording and telecom regulations.

4.4 AI and Automations

AI-powered chat, calls, and automations are provided “as is” with no guarantee of accuracy.

Users are responsible for reviewing AI outcomes and ensuring lawful use.

4.5 CRM and Pipelines

Data entered into the CRM belongs to the user.

Esinix does not verify the accuracy or legality of such data.

4.6 Calendar & Meetings

Google Calendar, Outlook, Zoom, and Teams integrations depend on third-party APIs.

Esinix is not liable for failures in reminders, scheduling, or invitations.

4.7 Website & Funnel Builder

Users are responsible for all published content.

Esinix disclaims liability for copyright infringement, illegal content, or misleading information published by users.

4.8 Forms, Surveys and Quizzes

Users are responsible for the legality and compliance of data collected through forms and surveys.

Esinix only provides the infrastructure.

4.9 Reputation Management

Reviews (e.g., Google My Business) are displayed as provided by third-party platforms.

Esinix does not guarantee authenticity of third-party data.

4.10 Reporting & Analytics

Reporting accuracy depends on data input and integrations.

Esinix is not responsible for errors arising from misconfigured integrations.

5. Service Availability

VRT Software Ltd (Esinix) aims to provide 99.9% uptime.

Downtime caused by third-party providers is beyond the Company’s control.

6. Limitation of Liability

The Service is provided “as is.”

VRT Software Ltd (Esinix) shall not be liable for indirect, incidental, or consequential damages, including but not limited to data loss or user errors.

7. Indemnification

Users agree to indemnify and hold harmless VRT Software Ltd (Esinix) from any claims, damages, or expenses arising from their use of the Service.

8. Governing Law

This Agreement shall be governed by the laws of England.

9. Dispute Resolution

9.1 Arbitration

Disputes shall first be attempted to be resolved amicably. If unresolved, they shall be settled by binding arbitration in London, England, under the Arbitration Act 1996, before a single arbitrator.

9.2 Class Action Waiver

Users agree to bring claims solely in their individual capacity and not as a plaintiff or class member in any purported class or representative proceeding.

10. Contact: [email protected]