Last Updated: [07.09.2025]

VRT Software Ltd (Esinix) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data in accordance with the UK GDPR and the Data Protection Act 2018.

1. Information We Collect

Account information: name, email, phone, billing details.

CRM data: customer data entered by the user.

Integration data: WhatsApp, Instagram, Messenger, email, calls, meetings, and ad forms.

Cookies and usage statistics.

2. How We Use Information

To provide and improve the Service.

To deliver customer support.

To ensure security and performance.

To comply with legal obligations.

To send marketing communications, if consent has been provided.

3. Data Sharing

We do not sell your data to third parties.

Data may be shared with infrastructure providers (hosting, payment, API integrations) strictly for the purpose of providing the Service.

Data may be disclosed if required by law or regulatory authorities.

4. AI & Automations

Data processed through AI modules remains stored within the user’s account.

Such data is not used for AI model training.

5. Payment Information

VRT Software Ltd (Esinix) does not store your payment details.

All payments are processed through Stripe Payments UK Ltd.

Stripe is PCI DSS compliant and encrypts payment information.

Esinix only has access to payment confirmation, subscription status, and billing details.

6. Data Security

SSL encryption, access controls, and security audits are applied.

However, no method of data transmission is 100% secure.

7. Data Retention

Data is retained while the account remains active.

Upon account closure, data is deleted within 30 days.

Backups are retained for up to 90 days before being permanently erased.

8. International Data Transfers

Data may be stored on servers located outside the UK.

Where such transfers occur, safeguards in line with the UK GDPR (e.g., UK Addendum to EU SCCs) will be applied.

9. User Rights

Under UK GDPR, users have the right to:

Access, rectify, or erase their personal data.

Restrict or object to processing.

Data portability.

File a complaint with the Information Commissioner’s Office (ICO).

Requests: [email protected]

10. Policy Updates

This policy may be updated from time to time. The latest version will always be available at esinix.com.

11. Contact

[email protected]